FedEx for WooCommerce — live rates, push tracking, all 15 REST APIs.

Frequently asked questions

Does this work with FedEx SOAP, or is it REST-only?

REST-only. FedEx is retiring SOAP on June 1, 2026 — by that date every WooCommerce store still on the old SOAP API will see broken rates and tracking. This plugin runs entirely on FedEx REST APIs (OAuth client_credentials), so you are future-proof. The Migration Doctor walks you from SOAP to REST in one admin screen.

What happens if FedEx breaks something after I install?

The Checkout Safety Net falls back to a configurable flat rate if any FedEx endpoint returns a 5xx error — your checkout never goes down. Agency tier gets a 2-hour first-response SLA on any P1 issue (checkout or rates broken) directly from the developer.

How does the SOAP→REST migration audit work?

Open the Migration Doctor admin page. Paste your old SOAP credentials and your new REST credentials. The plugin runs a dry-run probe against the FedEx sandbox for every API (Rates, Ship, Track, Pickup, AddressValidation) and shows a per-API status matrix — green will work after migration, red needs your attention. Stateless, nothing saved to disk.

Will testing this plugin break my checkout?

No. Staging Mode runs all FedEx API calls against the sandbox AND logs them to an admin debug panel, while your live checkout keeps using your current shipping method. You verify everything works before you flip to production.

Is my payment secure?

Checkout runs through Lemon Squeezy as the merchant of record. They handle payment processing, VAT/sales tax in 70+ countries, and PCI compliance. Your card never touches our server. Refunds are processed by Lemon Squeezy directly within 5 business days.

Do I need a Compatible Solution Provider (CSP) FedEx account?

No. The plugin runs against a standard FedEx developer account using OAuth client_credentials. CSP is only required if you plan to resell FedEx labels under your brand to other merchants.

What about the AIV webhook subscription?

FedEx charges a subscription for Advanced Integrated Visibility (starts at $199/month at the lowest tier). The plugin handles subscription wiring + HMAC verification; you pay FedEx directly. AIV is optional — basic Track API works without it.

Can I use this for FedEx Freight LTL?

Yes. Freight LTL rates and BOL creation are built. You need a separate 9-digit FedEx Freight account, entered in Settings → Freight. Liftgate, inside-delivery, residential, limited-access, appointment, and protect-from-freezing accessorials are all wired.

What is your refund policy?

Two refund paths, depending on how you bought. (1) If you bought via Lemon Squeezy (Single-site, Lifetime, or Agency credit card): if the plugin does not work on your live WooCommerce store within 60 days of install, full refund — processed by Lemon Squeezy as merchant of record, money back in 5 business days. (2) If you bought the Agency tier via Upwork escrow: you never pay us until you release the milestone in Upwork. If the plugin fails or you change your mind, you dispute the milestone in Upwork — funds go straight back to you from the Upwork escrow, never touched our account. UK Consumer Rights Act compliant.

How do I get a refund via Upwork if I bought the Agency tier through escrow?

Open the Upwork milestone in your contract dashboard and click "Request changes" or "Request refund" — Upwork support handles the dispute and releases the escrowed funds back to you. We never see the money until you actively release the milestone. This is why Agency-tier buyers prefer Upwork: the funds physically sit with Upwork, not with us, so a refund is just a checkbox in your Upwork dashboard, not a request you send to a vendor.

Can I migrate from PluginHive or the official Woo FedEx extension?

Yes. The Migration Doctor reads existing FedEx credentials from the database (Woo official + PluginHive supported) so you do not have to re-enter them. Run a sandbox dry-run, confirm the rate parity matches, then swap shipping methods.

Can I buy this through Upwork instead of credit card?

Yes — every paid tier (Single $79/yr, Lifetime $349, Agency Lifetime $499) is available via Upwork escrow. Funds are held by Upwork until the licence keys are delivered, with full Upwork dispute protection. Same price, same access. Hire us via the agency profile: https://www.upwork.com/agencies/1904602719490921565/

How long has Teamz Lab been on Upwork?

Teamz Lab is an active Upwork agency with verified client reviews on the agency profile (linked from the trust strip above and the related links below). Upwork is our primary sales channel — every milestone we accept goes through Upwork escrow protection by default for net-new clients. The plugin is the productised version of work we have shipped many times for individual WooCommerce clients on Upwork.