What is FedEx Hold at Location (HAL)?

Hold at Location is a FedEx service where a package is held at a FedEx Office, FedEx Ship Center, or eligible FedEx OnSite location for the customer to pick up — instead of being delivered to a residential address. Useful for customers who travel, live in apartment buildings with package theft issues, or do not want signature-required deliveries left at the door.

How does the plugin offer HAL at checkout?

The plugin queries FedEx Locations Search for the 5 nearest FedEx Office / Ship Center / OnSite points to the customer's shipping address, displays them in an inline map widget, and lets the customer pick one. The selected location is stored on the order and used as the ship-to address.

What about failed delivery — can the plugin auto-redirect?

Yes. When an AIV webhook event arrives reporting a delivery exception (no one home, signature required), the plugin's Delivery Updates handler queries Locations Search, picks the nearest HAL-eligible location, and submits a redirect request via the FedEx API — without requiring the customer to call FedEx.

Does the customer get notified?

Yes. The redirect triggers a transactional email to the customer with the new pickup location, address, hours, and tracking link. If the order originally used the AIV webhook tracking timeline, the redirect event appears as a new step in the timeline.

Are there extra FedEx fees for HAL?

HAL itself is free if selected at the time of shipment creation. Mid-transit redirects (after a delivery exception) may incur FedEx's Address Correction or Delivery Reroute fee depending on the service level and how far the new location is from the original. The plugin surfaces the fee in the redirect confirmation step before submission.

FedEx Hold-at-Location for WooCommerce — turn every missed delivery into a free pickup.

Customers who are not home when FedEx arrives cost you re-delivery surcharges, frustrated tickets, and sometimes lost orders. The Teamz Lab plugin lets customers pick a FedEx Office / Ship Center at checkout instead of home delivery — and auto-redirects failed deliveries to the nearest HAL location via AIV webhook. FedEx itself tells merchants to use a third-party platform for this. We are that platform. Updated April 24, 2026.

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Two ways the plugin uses Hold-at-Location

1. Customer-picked at checkout

The checkout shows a "Pick up at FedEx" option alongside home delivery. When the customer chooses it, the plugin queries FedEx Locations Search for the 5 nearest eligible drop-off points, displays them in an inline map widget, and stores the selected location as the ship-to address.

Best for: Apartment dwellers, frequent travelers, signature-required orders, gift shipments where the recipient is not home during business hours.

2. Auto-redirect on failed delivery

When an AIV webhook reports a delivery exception (no one home, refused, signature required), the plugin queries Locations Search, finds the nearest HAL-eligible point, and submits a redirect request to FedEx via the API. The customer gets an automatic email with the new pickup details — no support ticket required.

Best for: Stores with high residential ship volume + repeat "where is my order" tickets after first-attempt failures.

Why no other Woo plugin owns the HAL UX

From our independent research log (MARKET_GAP.md §1 row 6):

FedEx explicitly tells merchants to "use a third-party platform" for Hold-at-Location workflows. Only PluginHive mentions HAL in their Woo setup docs; nobody publicly owns the UX (checkout picker + failed-delivery auto-redirect).

That means the search demand exists ("fedex hold at location woocommerce", "fedex pickup at location woocommerce"), the customer pain exists (lost re-delivery surcharges), and FedEx itself is sending merchants to look for exactly this kind of plugin — but no public Woo plugin landing page has claimed the keyword. This page does.

Cost recovery math

The savings story for a typical Woo store with 500 FedEx orders/month + 5% delivery exception rate:

Failed deliveries per month: 25
Average FedEx re-delivery surcharge: $9-15 per shipment depending on service level
Surcharges absorbed if you do nothing: $225 - $375 / month
Auto-redirect avoids most of that by sending the package to a free pickup point instead of triggering a paid second delivery attempt.
Bonus saving: Customer support time per failed delivery is typically 10-15 minutes per ticket. Auto-redirect cuts that to zero.

Numbers will vary based on your actual exception rate, service level mix, and which FedEx contract you are on.

FAQ

Frequently asked questions

What is FedEx Hold at Location (HAL)?: Hold at Location is a FedEx service where a package is held at a FedEx Office, FedEx Ship Center, or eligible FedEx OnSite location for the customer to pick up — instead of being delivered to a residential address. Useful for customers who travel, live in apartment buildings with package theft issues, or do not want signature-required deliveries left at the door.
How does the plugin offer HAL at checkout?: The plugin queries FedEx Locations Search for the 5 nearest FedEx Office / Ship Center / OnSite points to the customer's shipping address, displays them in an inline map widget, and lets the customer pick one. The selected location is stored on the order and used as the ship-to address.
What about failed delivery — can the plugin auto-redirect?: Yes. When an AIV webhook event arrives reporting a delivery exception (no one home, signature required), the plugin's Delivery Updates handler queries Locations Search, picks the nearest HAL-eligible location, and submits a redirect request via the FedEx API — without requiring the customer to call FedEx.
Does the customer get notified?: Yes. The redirect triggers a transactional email to the customer with the new pickup location, address, hours, and tracking link. If the order originally used the AIV webhook tracking timeline, the redirect event appears as a new step in the timeline.
Are there extra FedEx fees for HAL?: HAL itself is free if selected at the time of shipment creation. Mid-transit redirects (after a delivery exception) may incur FedEx's Address Correction or Delivery Reroute fee depending on the service level and how far the new location is from the original. The plugin surfaces the fee in the redirect confirmation step before submission.

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